May 22, 2015
Very happy with the unit, the staff is amazing at the Maineville location. My only complaint is being required to pay for an entire month at the end of a lease and not using the unit. We moved out of our unit on May 8-9, but still had to pay for the entire month of May. The storage facility is out of units and the manager knew we had moved out and kindly asked me if I would be willing to remove my locks and allow a new tenant to move in. I don't have a problem with being nice, and helping a family out. There are limited units in this area of this size, so instead of being a jerk and saying No, and staying until the end of the month, I agreed to remove my locks and clean the unit out completely. My first instinct was to say no, just so the company loses out on a client, but I didn't. So your company is now making more money this month and has a new client that was going to go somewhere else. That is my rant. Thank you for having a clean facility and an awesome staff.